State Ombudsman Information
Have a Complaint About Your Student Loan?
We’re here to help. If you have concerns or issues regarding your student loan, please follow the steps below to ensure your complaint is addressed promptly:
1. Contact Customer Service
Your first step is to reach out to our loan servicing customer service team. Our representatives are ready to assist you and work towards a resolution.
Phone: Call us at 800-693-8220
Online: File a complaint at https://secure.ethicspoint.com/domain/media/en/gui/56134/index.html.
2. Still Need Help?
If you feel your complaint hasn’t been resolved to your satisfaction, you have additional options:
Contact the Agency Ombudsman
Phone: 800-928-8926, ext. 67278 or 502-696-7278
Online: File a complaint at https://secure.ethicspoint.com/domain/media/en/gui/56134/index.html.
Fax: 502-696-7457
If you have contacted our office regarding an issue with your federal student loans, but have not been able to satisfactorily resolve the issue, you may contact the Office of the Ombudsman for further assistance. The U.S. Department of Education’s Office of Student Financial Assistance has created the Student Loan Ombudsman’s office to help borrowers resolve concerns after every effort has been exhausted with the servicer.
FSA Ombudsman Group
P.O. Box 1854
Monticello, KY 42633
877-557-2575
Your state of residence may also offer a student loan advocacy or ombudsman group to assist in resolving any concerns about your private and/or federal loans.
California
Department of Financial Protection and Innovation
Attn: Consumer Services
2101 Arena Blvd.
Sacramento, CA 95834
866-275-2677
Colorado
Colorado Department of Law
Consumer Protection Section
Consumer Credit Unit - SLS
720-508-6975
Email: CSLSA@coag.gov
Connecticut
Department of Banking
860-240-8170 or 800-831-7225, option 2
Email: banking.complaints@ct.gov
Website: https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer
District of Columbia
Student Loan Ombudsman
Department of Insurance, Securities and Banking
202-727-8000
Email: DCLoanHelp@dc.gov
Website: https://disb.dc.gov/page/meet-student-loan-ombudsman
Illinois
Student Loan Ombudsman
Illinois Attorney General Office
800-455-2456
Website: https://illinoisattorneygeneral.gov/consumer-protection/student-loan-debt-assistance/
Maine
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
207-624-8527 or 888-332-8529
Website: https://www.maine.gov/pfr/consumercredit/consumer/student_loans.html
Massachusetts
Massachusetts Student Loan Ombudsman
Student Loan Assistance Unit
888-830-6277
Website: https://www.mass.gov/forms/submit-a-student-loan-help-request
Minnesota
Commerce Department Enforcement Division
Email: Student.Loan.Advocate.COMM@state.mn.us
Website: https://mn.gov/commerce/money/consumer/student-loans/bill-of-rights.jsp
New Jersey
Student Loan Ombudsman
Department of Banking & Insurance
800-446-7467
Website: https://www.state.nj.us/dobi/division_consumers/finance/studentloan/index.html
New York
New York State Department of Financial Services
800-342-3736
Website: https://www.dfs.ny.gov/consumers/student_protection
Oregon
Division of Consumer and Business Services
350 Winter St. NE, Room 410
PO Box 14480
Salem, OR 97309
888-877-4894
Email: DFR.bankingproducthelp@dcbs.oregon.gov
Website: https://dfr.oregon.gov/help/student-loan-help/Pages/index.aspx
Virginia
Scott Kemp, Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
James Monroe Building, 10th Floor
101 N. 14th Street
Richmond, VA 23219
Email: studentloan@schev.edu
Website: https://www.schev.edu/students/student-loan-advising/private-loan
Washington
Student Loan Advocate
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
360-753-7800
Email: loanadvocate@wsac.wa.gov
Website: https://wsac.wa.gov/loan-advocacy
We’re Here for You
Your feedback is important to us, and we are committed to ensuring your concerns are addressed. Don’t hesitate to reach out—we’re here to support you.